The world is shifting, companies will take note and drive sustainable change or they will become part of (what one of my former supervisors deemed) “the Left Behind Series.” In other words, companies not communicating their environmental and social progress will lose out to their competitors that do.
Imagine what would happen if all consumers looked at all their disposable income and decided they were going to only purchase products that supported a sustainable, healthy and socially just world? Imagine what your business would look like if you weren't prepared for that day.
According to a recent poll conducted by the Global Strategy Group, 87% of consumers are more likely to buy products from a retailer that is committed to environmentally sound practices.
With this increased awareness, the question for many companies becomes, how to achieve the maximum economic benefit from environmentally and socially responsible products and practices while at the same time increasing shareholder value and increasing stakeholder trust?
Looking Up and Down-Stream
· In 1960 we were generating 2.7 pounds of waste per person PER DAY.
· In 2006 that number is 4.6 pounds of waste per person PER DAY.
· By the time that waste fills 1 garbage can, 70 garbage cans of manufacturing waste were created upstream to make the stuff that is now junk.
Source:2006 EPA Facts and Story of Stuff
(Read that last bullet point again. From the source of the product through the sale-use, disposal and or reuse it takes 70 times the resources to produce that one can of garbage! That's a bad ROI - Return on Investment or ROJ Return on Junk, any way you look at it.)
Jared Diamond in, "What's Your Consumption Factor"? expands that “1 can” to its worldly impact, "The average rates at which people consume resources like oil and metals, and produce wastes like plastics and greenhouse gases, are about 32 times higher in North America, Western Europe, Japan and Australia than they are in the developing world.”
When we talk to consumers about greening up their life, usually it's in terms of what they can do after the fact or "downstream" from their point of contact, i.e. bringing down the size of their 1 personal can of trash. How do you think they'll react when they know that 70 more cans were created prior to reaching them? Will they get angry, or will they just give up?
Today, the majority of products' environmental and social impacts are hidden from our view. Consumers don't ask because they really don't know to do so, or perhaps they don’t want to know what's behind the curtain - either way, with more awareness, Ethical Consumerism is on the rise. It's a movement based on purchasing products that have been ethically produced - products that have been made without harming the environment or exploiting individuals and animals.
Defining exactly what is or isn't ethical will be one of the most difficult issues of our economic times.
While many new labels have come to market recently, they have not yet matched the impact of programs such as ENERGY STAR. This is one label that has become a simplified clear choice, but it only represents one aspect of the product's value - low energy.
The acceptance of the labels with the highest recognition in today's market follows closely to what impacts the consumer interests the most, i.e. Energy (personal cost), Recycling (cost and handling issues), USDA Organic, (safe to eat), Fair Trade (safe for global workers). They follow the same path as what makes a company tick – profit, lean-manufacturing, safety and happy workers. [SMaRT covers all four areas]
Does it Pay for Business to Be Ethical?
According to a recent study reported by the Wall Street Journal, moving your company to embrace more environmentally and socially responsible practices-that are third party certified would be a good investment. Green consumers may be willing to purchase unethically produced products, but at a steep discount.
The return on investment and profits of companies in the 21st Century are clearly rooted in social responsibility as noted in these results:
Reward and Punishment
What are consumers were willing to pay for a pound of coffee based on what they were told about the company's production standards?
Ethical standards . . . . . . . . $9.71
Unethical standards . . . . . . $5.89
Control (no information) . . . $8.31
Source: “WSJ-Does Being Ethical Pay”
A recent survey by BBMG indicated that 35% of all Americans have avoided a product because of a company’s practices. “People may not pay more for green products, but they may punish products and companies perceived as not socially or environmentally responsible.” Andrew Winston,
With the rise of social media including blogging, if you're lucky, your consumers will punish you by not buying the product. If you're unlucky, they'll punish you by putting up a bad review on the Internet that will follow your company and the product around for decades.
What Now?
Sustainability is becoming less "optional" and is already becoming a necessary part of every business strategy.
So, how will we conduct business in the 21st Century where the consumer-becomes a conservative-ethically minded conscious-consumer and actually practices the art of buying and spending less?
The competitive advantage of the 21st Century has arrived, be aware, educate yourself and your teams
formulate eco-strategies to save energy, lean up waste, stop the pollutants and take care of workers producing your products. Those are the top areas that will resonate with consumers.
What else can you do?
1.) Not only understand but, “own” your product's life cycle. This is a mindset shift at the design level. Lifecycle includes understanding and owning the environmental and social impacts along the supply value chain.
2.) Choose products that can be authenticated to the source. Independent Third Party Certification of Accredited Standards e.g. SMaRT, Organic, Fair Trade, etc.
3.) Educate your purchasing agents, consumers and investors. Focus on energy saved, waste reduced, pollutants eliminated and workers rights issues. Be prepared to link to a source that can prove all of the above statements and tell the whole story across the supply chain. Note both the successes and the places you have to improve. Talking up the good and leaving out the bad is ok when talking about your family, but not your products. Truth and proof is the new marketing mantra.
4.) Keep your eye on the future. Plan now. Should consumers opt to buy less and they will, how will this affect your business model? Will you be offering more services to offset the lower product sales?
If you have a plan in place you will have the 21st Century edge.
Write Coral at Coral@eco-textiles.com
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